The site is organised according to a main navigation bar and a submenu system.
The Main Navigation Bar is the at the top of the screen. The colour depends on which version of our site you are looking at. It has the words
Home Pay Profile People Search Messages Options Help Clubs+Events Forums
This is your constant source of reference throughout our
site. Each of these words is a hyperlink to a main section of the site.
The site is designed so everything is no more than 2 clicks away. The
site is very easy to navigate if you think logically>>> FIRST
you choose the relevant hyperlink on the main navigation bar SECOND you choose
the relevant submenu option or quicklink icon. Simple - just 2 clicks! Say you
wanted to see all messages you have sent >>>
We suggest you have a cruise round he site
- clicking on all the items on the Main Navigation Bar to see what
you can do on each page.
Is my Browser (e.g. AOL's browser) compatible with the site?The site is designed to run on Internet Explorer (v5 and higher) and Netscape Navigator (v5 and higher). There may be issues with other browsers (Opera, AOL's inbuilt browser) that means our site doesn't work properly with other browsers. We're really sorry but we cannot guarantee functionality with other browsers - it takes all our resources to keep our Explorer/Navigator compatibility up to speed. Explorer/Navigator account for 95% of the browser market and are free to download.
We know that there are issues with AOL's inbuilt browser not storing
our cookies correctly that means AOL users need to use Internet Explorer
(or Navigator) instead. Of course you still connect to the net via AOL -
you just use Internet Explorer once you're connected.
>>>We really recommend Firefox browser
How do I start searching for members?
Press Search on the main menu and you will be taken to the Speedy Search Page.
From the final option that says 'Show me' you can choose whether to see mini profiles or gallery view.
Each time you carry out a search the search page automatically remembers what criteria values you entered. This means if you leave the page and return to it later (even if you also leave our site) you don't have to have to set up all the search criteria again.
I want to do a more detailed
search - what options are there?
Detailed Search is good for pinpointing an exact type of person
Go to ' Search' on the main menu then press theDetailed Search icon. You can now search for precise values on all searchable fields. Detailed search doesn't allow you to have as many combinations as a Matching Search but it includes more fields to choose from and can be quicker. If you want to look for a 6ft tall Buddhist with red hair living in Wales...good luck!
Note the instructions on the page for Geographical searching.
...especially how the fields are 'ORed' together.
If you want someone just in Cambridgeshire
do not put anything else in any of the other location boxes i.e do not put
'UK' in the Country box or 'East' in the Region Box'
Matching Search is good for combinations of criteria
Your matching criteria can include
pretty much unlimited combinations of values on the most common searchable
fields. e.g. you can specify Occasional Smoker OR Non Smoker (thereby just
ruling out smokers) AND pHd OR Degree AND...etc., etc.
If you make your matching search too complex it will be slow - so please leave
categories set to 'Not bothered about this' where this is the case.
What's all this about Matching Criteria?
These are powerful features and are set from Profile (main menu) then 'My Matching' and/or Search (main menu) then Matching Search
This is what your search should look like if you
aren't bothered about hair >>>
This is what your search should look like if you
just don't want to meet bald people (not that we're encouraging this
discrimination) but otherwise aren't bothered >>>
4. Age and Height Mistakes
How do I know if someone has sent me a message?
The message will be forwarded to the email address you gave when you filled in your profile. Don't worry, the person who sent the message can't see this address! Also when you log in you can check yourMessages received from the Messages page.
You can change the address to which email is
forwarded on page 1 of your profile. See "How do I edit my own
shortcut button (left hand menu) from the person's profile or
mini-profile. Alternatively, in Gallery Search Results view there is a text
hyperlink under each member. Any of these will take you to the
to the 'Send Message' page.
How do I know if my message has been sent?
When you send someone a message it is logged in our system and we try to send a notification email straight away. You should see a confirmation message telling you that the message has been logged and an email sent. If you do not wait for the confirmation message e.g. if you are impatient and decide to go to another part of the site - then you can't be sure that your message has been correctly processed!
If it takes a long time to display your message confirmation then this usually means we are having problems with the member's mailserver.
Occasionally problems with the member's mailserver mean we can't deliver the notification email at that point in time. Your confirmation message will tell you this. In this case the message is still logged on our system and we try to deliver the email later. So don't keep pressing 'Back' on your browser and sending it again as this will queue up many copies of the same message.
If you go to Messages (main menu) thenMessages Sent and you can see your message it has been logged OK and the recipient can also access it. There is no need to send the message again.
How do I know if someone has read my message?
Use our "Read Receipt" feature on theSend Message page. This sends an email alert to the person but not your message itself, thereby forcing them to visit the site to read your message. Once they do this you'll see a tick next to the message on your Messages Received Page. You should also be sent an email telling you of this.
Of course not sending a copy of your message via email is less
convenient for the recipient - so use this feature with discretion.
How do I verify my email address?
When you first joined our computer automatically emailed you a registration email. You simply click on the email validation link and you should be taken to our site and all this sorted automatically.
If this doesn't work note the validation code given on your registration email and go to ' Options' (main menu) thenEmail Settings (side menu) where you can enter it manually.
If the email never arrived go to Profile (main menu) then '1.Private Info' where you can request another registration email to be sent or correct your email address if you entered it incorrectly.
PROFILEHow do I look up someone's profile?
Press Search on the main menu then press the 'Search by Username' button. Now enter the Username of the person whose details you would like to see.
What do the badges on top of members' profiles mean?
'ID Checked' Badge = member has
been in to see us for an ID check - so we've seen some proof they are who
they say they are and where they live. Guys aren't usually bothered about women being ID checked. It
is more a feature requested by typically 40+ women and women new to internet dating.
Profile on the main menu then choose which page of your
profile you would like to edit. Make sure you press 'Save and Proceed' to
How do I change my email address?
Press 'Profile' on the main menu then press '1. Private Info'
Press Profile on the main menu then press '1. Private Info'
Press Profile on the main menu then the 'Change Username' icon on the submenu. Only for full members!
How do I add my photo?
Members have the facility to upload your own photos to our website. Press Profile from the main menu then press theUpload Photo option on submenu where full instructions are given.
You can also email or snailmail (post) a photo in to us and we'll sort it out for you - details are given on theMY MAIN PHOTO page.
What else can I do with Photos?
Members can upload more than one photo - press Profile (on the main menu) thenUpload New Photo.
Members can show, hide or delete your own photos and add captions to them.
FULL members have loads of extra facilities to do with Photos that Free members don't have, they can:
Can I send someone my photo without having to display it publicly?
Yes! First upload your photo as explained in 'How do I add my Photo?'.
Then when you want to show someone your 'hidden' photo you should tick the Photo button when sending a message to that person.
FULL V FREE MEMBERSHIP
Why bother upgrading?
Full members have unlimited messaging - messaging for free members is restricted
Full members have access to a load of
features that free members don't.
Will my free membership expire and my profile be
However, If you don't use our site for absolutely ages (several months) then we may archive and eventually delete your details to save space. We'd try to email you notification and give you plenty of time to reactivate your account before this happened, though.
There are 3 answers to this. No, no and no! We hate spam mail too. Even if you are too poor/mean/whatever to pay up and become a Full member we will treat your private details (e.g. email) with the same respect.
1 month and 3 month = YES, 1 year = no. This is really clearly stated on the Pay page - before, during and after you pay.
Easy - go to the Pay page and press button at bottom of the form. You can cancel at any time during your membership - even 5 mins after signing up. When you cancel your membership will continue as a full member for the paid-for period then will revert to a free member
We have a no-refund policy in our Terms and Conditions which all members
must agree to before joining. We also don't know of any dating sites that
offer refunds - so it's not just us being mean.
However for other things like
"No one contacted me"
We are usually happy to extend your membership or let you transfer it to a friend, though.
I need a break - how can I put stop appearing on the site
for a while?
How do I put my membership on hold?
Whilst 'on hold' you will not show up in search results and members cannot look at your profile. You can stay on hold for as long as you like. Members typically go on hold if they are busy, going on a long holiday or have met someone who they like and don't want any new introductions.
Press Options on the main menu then press the Suspend/Reactivate/Terminate button. Now choose what you wish to do. If you have good news or feedback - we'd love to hear it and a form is provided on this page.
It's up to you whether you still wish to keep email forwarding open. You may wish to do this if you are expecting email from people you have previously made contact with. If you decide to block email then anyone that tries to send a message will be notified that you are on hold and are not receiving emails.
Passive: removes you from most search lists
but people can still message you. Passive = a good idea if you're
inundated with too many messages.
On Hold: removes you from search lists and
stops messages: Good if you've met someone but not quite ready to delete
How do I opt out of email newsletter and other emailings?
Log in, press Options on the main menu then press theEmail Settings button. There is an option to opt out of our email newsletter and other emailings on this page.
This is easy to do, so we really appreciate if members to do this rather than emailing us saying 'UNSUBSCRIBE' (or similar) and expect us to sort this out. Also, you need your password to log in to our site, which gives you a safeguard against people tampering with your account. If you can't log in then please explain on an email to us why this is and we'll happily go to the trouble of sorting this out and stopping any unwanted emails.
How do I permanently terminate my membership?
Firstly, are you sure it wouldn't be better to just go 'on hold'?
If you're on hold then people can't see your details or send you email. However, you can re-activate whenever you wish. If you terminate your membership then all your profile details are permanently erased.
To terminate your membership press Options on the main menu then pressSuspend/Reactivate/Terminate option. Now confirm in the text box that you want your membership terminated and press the button at the bottom of the screen.
How do I adjust other settings of my account? e.g. Privacy, Email stuff, etc.
Go to Options on the main menu and have a look round. We've included lots of options so you can fine tune your account to how you want it to work. For example you can decide if it's:
These are members who you have tagged whilst looking at their profiles. We include this facility because it's useful to browse through search results and mark members you are interested in then easily revisit these members' details later.
To add someone
to you 'Favourites' list simply press
button on their profile.
To review your favourites press theView Favourites button on the Home page. From your Favourites list you can easily send messages to selected members or delete them from your list.
On the login screen press the link for "Forgotten your password?" and
you can have your password reminder displayed or your password emailed to
you. Make sure you haven't accidentally put CAPS LOCK on. If there is
still a problem then email us from the email address that you specified
when you joined up quoting your username.
The site doesn't work / I can't log in
Over 90% or people that report that our site "is not working" turn out to have a problem with their ISP or with their browser. So,
1. Make sure that you can access other Internet sites OK. Go to Google
and do a search - if it works your Internet Connection is OK.
>>>We really recommend FIREFOX - it is free, secure and easy to use. We all use Firefox in our office
If still a problem then remember to state explicitly on your email exactly what happens when you try to log in and exactlywhat the error message is
This can occasionally happen to people that have a problem with their
browser. Usually it's a 'caching' issue whereby your browser is -
incorrectly - retrieving some old pages from your local computer's
hard drive that you once viewed when a free member as opposed to going to
our site for fresh pages every time as it should. To fix this on Internet Explorer so that your browser always checks for
new pages as it should: Your browser is now purged of all old pages and will definitely check
for new pages when you visit the site. Browsers should 'automatically' do
this anyway but automatic detection of new pages doesn't always work in
practice for everyone. Make sure you next log in from the main
entrance to the site
NOT from any other links on emails or
your favourites. *If you've an older version of Internet Explorer then look for something called
'Options' as opposed to 'Internet Options'. If you're on an old version
of Navigator look for 'Preferences' then the setting for 'Temporary
Internet Files'. If this doesn't work it may be that your browser is corrupted/flaky. We
suggest you reinstall/upgrade it. Don't worry - browsers are free:
My changes don't appear to be saved!!
This can occasionally happen to people that have a problem with their browser. Usually it's a 'caching' issue whereby your browser is - incorrectly - retrieving some old pages from your local computer's hard drive that you once viewed when a free member as opposed to going to our site for fresh pages every time as it should.
To fix this on Internet Explorer so that your browser always checks for new pages as it should:
Your browser is now purged of all old pages and will definitely check for new pages when you visit the site. Browsers should 'automatically' do this anyway but automatic detection of new pages doesn't always work in practice for everyone.
Make sure you next log in from the main entrance to the site NOT from any other links on emails or your favourites.
*If you've an older version of Internet Explorer then look for something called 'Options' as opposed to 'Internet Options'. If you're on an old version of Navigator look for 'Preferences' then the setting for 'Temporary Internet Files'.
If this doesn't work it may be that your browser is corrupted/flaky. We suggest you reinstall/upgrade it. Don't worry - browsers are free:
www.firefox.com.(Recommended) or http://www.microsoft.com/ie
My changes don't appear to be saved!!
This is nearly always down to "Caching"...
When you retrieve a page from the Internet your browser usually checks your hard drive to see if you've loaded this page before. If so it retrieves the page from your hard drive because it's quicker than getting a fresh copy from the Internet.
The problem with caching is if the page has changed since the last time you viewed it - you may end up being shown an outdated page from your hard drive if your browser does not check for updates. Your browser may be setup not to check for updates - to establish this on Internet Explorer...
'Tools' menu, select 'Internet Options' then in the Temporary Internet Files section select 'Settings' and make sure it is set to 'Automatic' or 'Every visit to a page'